DELIVERY

Orders are processed only on weekdays (from Monday to Friday excluding holidays and periods of business closure). Orders placed on Saturdays and Sundays, public holidays and days of business closure will be processed as soon as possible but no later than 5 working days from receipt of order. Orders are delivered to the shipping address indicated by the Internet User at the time the order in the Internet. Deliveries to PO boxes or poste restante are not possible.
The ownership of products is transferred to the Internet User who made the purchase (the “Customer”) only when the Seller has received full payment of the price, inclusive of shipping costs and any additional charges.
Shipping costs are detailed in the following table:

Shipping cost (UPS Standard)

Italy : 10,00 €

France, Germany : 13,00 €

Austria, Belgium, Croatia, Denmark, Finland, Ireland, Luxembourg, Netherlands, Portugal, Slovenia, Spain, Sweden : 14,00 €

Greece, Hungary, Poland, Slovakia : 15,00 €

Bulgaria, Czech Republic, Estonia, Latvia, Lithuania, Romania, Norway, Switzerland, United Kingdom : 30,00 €

 

Deliveries until Christmas

Place your order before the 15th of December to receive your gifts before Christmas Eve*
*GFL is not responsible for eventual delays caused by the shipping companies.

For orders departing before Christmas will be considered all those arriving before December, 22nd at 23.59.

Orders received on 23rd and 24th December will be entrusted to the courier upon reopening.

 

Free shipping for orders of 40 Euros or more*
*Deliveries to Bulgaria, Czech Republic, Estonia, Latvia, Lithuania, Romania, Norway, Switzerland and UK are free of charges for orders from 70€

Estimated delivery times are: 1-2 business days from shipment date for Italy and 1-5 business days from shipment date for the rest of Europe, Norway, Switzerland and United Kingdom (temporarily unavailable).

The delivery date is to be considered as only indicative. The Seller assumes no responsibility for any disruptions or delays in delivery due to causes of force majeure or unforeseeable circumstances, even if due to malfunctions and disruptions of the Internet, if he is unable to execute the order within the times provided for in the contract.
In case of delay in the receipt of the product, the Internet User that made the purchase must promptly inform the Seller by email to customercare@gfl.eu

When the shipment is made, the courier will send the Customer a confirmation e-mail with the details and contacts, as well as the expected date of delivery.

Upon receipt of the Products, the Customer is required to verify that the products comply with the order made in quality and quantity. Any anomalies on the transport (missing products, damaged parcels or packages, etc.) must necessarily be reported at the time of delivery to the shipper and, in any case, to the Seller by the e-mail to customercare@gfl.eu providing proper proof within 14 days of receipt, term after which the Seller is relieved from any liability and the Customer loses the right to a replacement or refund. In this regard it is important to remember that the Customer has the obligation to verify compliance with the goods received, in quantity and quality, before he/she accept the parcel from the courier. Once the Customer has picked up the parcel without affixing any reservations, delivery will be deemed as accepted. Documents with a generic "control reservation" will not be accepted, since they do not protect in any way the Seller against the courier.
In case the courier is not able to dispatch the parcel due to wrong address, wrong telephone number, failure of second attempt, no collection during deposit period, etc. and returns it to the Seller, the Seller will automatically refund the price to the Buyer net of shipping costs, custom charges as well as all the extra costs charged by the courier for the deposit and return, also in case of purchases completed in free shipping.


REFUND POLICY

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, please notify the seller by e-mail at Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to customercare@gfl.eu, providing the following information:
- Order number
- Date of receipt of the order
- Item code and description of products you intend to return
- Reason for return
- Name and address of Customer
We will communicate as soon as possible by e-mail a code ( "NAR Code") to be transmitted together with the / the product / s to be returned and the address to which products have to be sent back. The product (or products) must be returned to us within 15 days after receipt of the NAR code and must be unused and undamaged, with their seals and original packaging and carefully stored. The shipping will be under your responsibility and costs are borne by the Customer You will be responsible for paying for your own shipping costs for returning your item and parcels with shipping costs charged to the recipient will not be accepted.

If all the above conditions are met, we will refund the price of the products returned within 30 days from the receipt of goods excluding shipping charges and customs fees. Refund will be made solely through the payment instrument used for the order process.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@gfl.eu.

Exchanges
We only replace items if they are defective or damaged and on condition that valid proof is given. In these cases, please send us an email at customercare@gfl.eu and, after verification, we will replace the products.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.




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