FAQS

Yes, you have total control over your subscriptions. You can cancel, change, or pause at any time after the initial term ends.

Yes, you can either visit My Account, or click on the link on the subscription email confirmation.

Absolutely, by visiting My Account, you can skip a certain order or make sure the order gets placed right away. You have total control.

Yes, for each plan, you get a different discount. The shorter the cycle, higher the discount.

Same rules as regular orders apply. For example, if the total of your auto-replenishments are over the free shipping amount, your order will not be charged for shipping. If you place multiple subscription orders, they each must follow this rule. You can always manage your subscriptions under My Account and add more products to be eligible for free shipping.

In order to be eligible for the discounts, you are agreeing to certain number of cycles stated on the product page, subscription window.

In order to create a new account click on the account icon on the top right of the home page and click on the button [Create an account]. Fill in the few information required and click Create an account. You can however shop without an account and create your account right before the checkout or just proceed as a guest.

Once you are logged in, you can change your account information clicking on the account icon on the top right and select [My account]. In this section can modify your address

You can click on Forgot password in the Login page. Then enter the e-mail address associated with your account, and click Submit. We'll email you a link to a page where you can easily create a new password.

The personal information we ask you to provide to create an account is necessary for the completion and processing of orders. Without such information we will not be able to process your orders. Such information is strictly confidential and will not be disclosed or provided to third parties for marketing purposes or for other services. Please refer to our Privacy Policy for more details.

In order to complete and process orders and invoices you are necessarily requested to provide some personal data. Such information is personal and strictly confidential and we are committed not to disclose it or provide it to third parties for marketing or other purposes. You can always check and modify your personal information at any time, in the “Account” section of the webshop. If such information is not provided you will not be able to complete orders. You will always be requested to provide explicit authorization to receive communications or newsletters from us and you will always be able to deny or remove such authorization sending an e-mail to customercare@gfl.eu or clicking on the “Unsubscribe” link you will find in the newsletters.

Yes, our webshop utilizes cookies, with the only purpose of customizing the service provided to clients.

During the checkout you will have to: a) provide you address details or log in if you already have got an account b) choose your delivery method; c) choose the payment method and provide related details d) click “Pay now” to complete your order. You can pay by credit card (American Express, Visa, MasterCard, Discover, JCB, Diners) or by PayPal. If the payment is successful the order is to be considered completed and you will receive a confirmation email

The Products available for purchase are listed on the site, in the limits of the available stock. Products that are not available are specified by the website.

Once an order is completed unfortunately it is not possible to cancel or modify it. In case you are no longer interested in the products you can still return them.

You will receive a confirmation e-mail with your order details once you have completed payment.

Yes, you have to log in first and then go to the “My account” page. Here will be able to view the orders you have recently made. Clicking on the Order number you can view all your orders details and track shipment.

If you have a promotional code you can type it in the Cart and click on the "Proceed to checkout" button. The discount code will be automatically applied to your order and you can proceed to checkout.

You can pay by the most common credit card (American Express, Visa, MasterCard, Discover) or by PayPal.

Payments are processed safely using the most advanced and utilized security systems in a trusted environment.

Our products can be delivered to: Italy, France, Germany, Belgium, Croatia, Denmark, Finland, Ireland, Luxembourg, Netherlands, Portugal, Slovenia, Spain, Sweden, Greece, Hungary, Poland, Slovakia, Bulgaria, Czech Republic, Estonia, Latvia, Lithuania, Romania, Norway, Switzerland.

Delivery to Austria and United Kingdom is temporarily unavailable.

If you want to buy in United States please visit our US website

For costs, please click here for details for each country.

Orders are dispatched via UPS or FedEX, depending on your selection at checkout.

Shipping will vary based on weight and destination.

Estimated delivery times are: 1-2 business days from shipment date for Italy and 1-5 business days from shipment date for the rest of Europe, Norway and Switzerland (delivery to United Kingdom and Austria are temporarily unavailable).

Please click here for details for each country

Once your order is shipped, you receive a shipment confirmation email from us. Here you can find a link “View your order” leading you to an order summary page. On such page you find the tracking number and a link to the courier page in which you can check the status of your shipment. In addition to that, you can always check your orders history logging in to our store, clicking on the account icon on the top right of the page and then on “My Account”. In this section you can find the details of your orders. Clicking on the order number you can view a link “Track shipment” for each item ordered.

Each courier has its own policy, but normally they will inform you about the expected delivery date and about alternative options to collect your parcel (i.e. pick-up points). You can get this information and change your shipping options also on the courier web site, following the link provided on the order summary page.

You are kindly requested to check carefully the parcel and its content when it is being dispatched. If the parcel is damaged you should immediately notify the courier and possibly not accept the parcel. You should then inform us sending an e-mail to help@gflcosmetics.com

You are kindly requested to check carefully the parcel and its content when it is being dispatched to you and, in case, inform the courier about any problem. Once you accept the parcel from the courier, we will no longer be in a position to consider claims regarding missing, wrong or damaged items.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, please notify the seller by e-mail at help@gflcosmetics.com, providing the following information: - Order number
- Date of receipt of the order
- Item code and description of products you intend to return
- Reason for return
- Name and address of Customer
We will communicate as soon as possible by e-mail a code ( "NAR Code") to be transmitted together with the / the product / s to be returned and the address to which products have to be sent back. The product (or products) must be returned to us within 15 days after receipt of the NAR code and must be unused and undamaged, with their seals and original packaging and carefully stored. The shipping will be under your responsibility and costs are borne by the Customer You will be responsible for paying for your own shipping costs for returning your item and parcels with shipping costs charged to the recipient will not be accepted.

If all the above conditions are met, we will refund the price of the products returned within 30 days from the receipt of goods excluding shipping charges and customs fees. Refund will be made solely through the payment instrument used for the order process.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, please notify the seller by e-mail at help@gflcosmetics.com, providing the following information: - Order number
- Date of receipt of the order
- Item code and description of products you intend to return
- Reason for return
- Name and address of Customer
We will communicate as soon as possible by e-mail a code ( "NAR Code") to be transmitted together with the / the product / s to be returned and the address to which products have to be sent back. The product (or products) must be returned to us within 15 days after receipt of the NAR code and must be unused and undamaged, with their seals and original packaging and carefully stored. The shipping will be under your responsibility and costs are borne by the Customer You will be responsible for paying for your own shipping costs for returning your item and parcels with shipping costs charged to the recipient will not be accepted.

If all the above conditions are met, we will refund the price of the products returned within 30 days from the receipt of goods excluding shipping charges and customs fees. Refund will be made solely through the payment instrument used for the order process.

Please feel free to contact our Customer Care at help@gflcosmetics.com

Please visit our Job Opportunities page to discover current openings and learn more about what it's like to work with us.

Please send us an e-mail to help@gflcosmetics.com. Please allow a 72 hours for us to reply.

You can send any comments or suggestions you may have to the following address: help@gflcosmetics.com